Flight Attendants reveal how they
manage disruptive passengers’ behavior?
“e-travelair” taking into
account the incident happened on Delta’s Plane where a passenger and Trump’s supporter
behaved badly to his fellow travelers during the flight as he stood up in the
middle of the cabin and shout and swore against Hillary’s Clinton
supporter. So asked two flight attendants
regarding Delta’s issue and particularly what are the actions taken by them
whenever a similar situation occurs. In other words how they deal with disruptive
passengers behavior while trying to do their job.
“You have to stay calm in
purpose to provide the best service even if the passenger does not want at all
to be served” said Emili K. on “e-travelair”.
For instance on flight where
hundreds of passengers are on board it’s reasonably some of them not to behave
like an angel. Among them there is that person who is in angry mood and holds a
blue face maybe because had a fight with his wife or siblings and/ or the plane
arrived delayed. Therefore flight attendants often face a stream of abuse and
usually are part of their routine but how can you face positive this deal and
without affects your bright mood to provide the best comfort for them ?
Creating a calm attitude:
Maria Papa answering the
question said “you just ignore them and keep doing your job”. However “all
things have limits so if he keeps disturbing then I will be forced to show
him/her my angry face” explains Emili K.
Likewise passengers of Delta’s
flight where suffered a hail of abuse during on board while the disruptive
passenger shouting and insulting against Hillary’s voters. Flight Attendants
did not do anything to stop him and that’s because they haven’t noticed a word
by him. The airline said on its statement after apologizing about the incident also explained that if the crew had realized earlier his misbehavior he will never reach his
destination as he would disembark the plane immediately and put his name on the
blacklist.
Passengers Blacklist:
All the airlines have the
right by air low to deny any passenger on board but of course under
circumstances. “He should be very evil to be written his name on the list” said
Emili K on e-travelair. For instance: “
if someone swears at flight attendants and pilots then this is a serious reason
to put him/her on the list” said Maria Papa flight attendant. Adding also that “the second entrance for the door’s
list is the passenger to cause serious damages on the plane”.
